PhysioHub FAQs

PhysioHub FAQs

Select a section below to find answers to common questions and learn more about using PhysioHub.

General
What is my username/password?

Your login credentials are the same ones used for the main site. If you have forgotten them, please contact us for assistance.

How do I update my contact information?

Go to your profile page and select the pencil icon next to “Contact Details.”

How do I control what information is visible on my profile?

Open your profile, select “My Account,” then choose “Privacy Settings.” Save your changes when finished.

Contacts / Connections
How do I find other members?

Use the “Network” or “Directory” option in the main navigation to search for members.

How do I add contacts to my contact list?

Click “Add as contact” from the Directory search results or on a member’s profile.

Why should I add contacts?

Adding contacts makes messaging, collaboration, and networking easier.

Communities / Discussions
What are communities?

Communities allow you to participate in discussions and share resources with other members.

Which communities do I already belong to?

Go to “Communities” in the main navigation bar and select “My Communities.”

How do I join a community?

Your APA membership profile determines your community access.

How do I control email notifications?

Navigate to your profile and click on the "My Account" tab. Choose "Community Notifications" from the drop-down menu. On that page, you can view and control your subscription options. For each discussion, you have the following delivery options:

  • Real-time: sends an email every time a new message is posted.
  • Daily digest: sends one email to you each day, consolidating all of the posts from the previous day.
  • No Email: allows you to be part of the group without receiving email notifications. You can still post and read others’ messages by logging into the community site.
  • Consolidated Digest: Allows you to combine multiple communities into a single weekly notification email. 
How do I leave a community or unsubscribe from a discussion?

Go to your profile and click on the "My Account" tab. Choose "Community Notifications" from the drop-down menu. Here, you will see a list of available communities and those to which you’ve subscribed. Select "Leave Community” under the Actions column for the discussions you wish to leave.

How do I respond to others’ posts?

To respond to a discussion post, please navigate to the discussion post and click “Reply" to send your message to the entire community.  To send a message to the only author of the post, please select “Reply Privately” (located in the "Reply" drop-down).  We recommend replying privately for simple comments like “me, too” that add little value to the overall discussion, and replying to the entire community when you are sharing knowledge, experience or resources that others could benefit from.

How do I start a new discussion thread?

On the site, go to “Participate" > “Post a message.” From an email for a particular discussion group, you can use the “Post Message” link located at the top of the discussion email. Each community also has a unique email address. Save that to your address book, and easily start a new post like you would a regular email..

I’m having trouble viewing the HTML email messages. How do I fix this?

If images are not appearing, your email client is likely set to suppress images. This should be something you can change in your security or viewing options. If you would rather receive text-based email, go to your profile page and click on the "My Account" tab. Choose "Community Notifications" from the drop-down menu. Select the “Plain Text” format option for each of the discussions you are subscribed to.

Can I search for posts across all the communities?

Yes, please enter a keyword in the search bar located in the main navigation. To refine your search results, select one or more facets from the left-hand menu.

How do I see a listing of all posts in a specific community?

Locate the community you want to view on the appropriate communities page. Click through the community's landing page, then click on the “Discussions” tab. If you see a post you’re interested in, click the subject line to open the entire thread.

Library / Resources
How do I find member-uploaded resources?

If you know which library the resource might be in, navigate to the affiliated community and select the “Library” tab. Otherwise, use the main search bar.

How do the libraries get populated?

The libraries are populated in two ways:

  1. When you include an attachment in a discussion post, the system automatically places it in the affiliated library.
  2. You can upload documents directly using the “Share a File” link under “Participate” or the “Create New Library Entry” button on a community’s library page. Library resources do not need to be associated with a discussion thread.
How do I upload a file?

Select “Share a File” under “Participate” in the main navigation or “Create New Library Entry” on a community library page.

What types of files can I upload, and what are tags for?

The system supports many file types, including documents, images, webinars, hyperlinks, and videos.

Tags help organise content and improve search results across the site.